Behavioural science has become an increasingly popular policy tool since the launch of the UK Government’s Behavioural Insights Team in 2010.
My Care Plan: A Tool for Advance Care Planning & Insight Generation
We are pleased to announce that we will be presenting My Care Plan at two upcoming conferences this year.
We will be presenting at Health Shared Services Ontario's 2017 Achieving Excellence Together Conference in June and The Canadian Hospice and Palliative Care Associations 2017 Canadian Hospice Palliative Care Conference in September.
My Care Plan is a a tool for advance care planning and innovation-focused insight generation. Through collaborative visualization, it helps patients, their families, and care providers, to imagine how illness will affect thoughts, feelings, and actions at key points along their journey.
Find out more about My Care Plan in the Fall 2016 edition of AVISO.
View the scientific poster presented at the inaugural meeting of Health Shared Services Ontario.
In this age of technology, we are expected to do more with less. But technology for its own sake is not a saviour. What might be a boon for one organization, could be risky or even damaging for another.
For centuries, educational and professional traditions have emphasized depth. In an increasingly complex and interconnected world, this approach poses a challenge.
If receiving palliative care in the early stages of illness can improve a patient’s experience, why aren’t more Canadians doing so?
While most attention has been on the effects of disruptive technologies like AI and automation, a new threat to the legal status quo has been quietly evolving – the multidisciplinary professional service organization (MDP).
In 2013 the Canadian Bar Association (CBA) released its first report on the future of legal services in Canada. Last month, the American Bar Association (ABA) followed suit with its own report. What follows is a summary of key lessons and insights for Canada from the two-year long study.
The so-called taxi wars have focused almost exclusively on regulation and customer experience. But what are we doing to improve the experiences of those on the front lines?
Old habits die hard. In the service sector in particular, it can be difficult to bring about change when so many players are involved. How do you know if your habits are costing you if you’re getting on just fine with your current processes? If change was really necessary, you would know it, right?
In every organization there exists untapped potential. What are some of the ways that organizations can use strategic innovation to identify new and unmet needs, and to convert those needs into new sources of value?
Innovation is a loaded term that comes with many pre-conceptions. What are some of the myths and misconceptions that prevent organizations from unlocking new value?
Your brand is much more complex to than you think. Unlike products, services require a user's participation throughout the journey. From on-boarding to invoicing, direct and consistent contact between the service provider and the service user means that there is enormous opportunity (and risk) for your brand.
Some of the world's oldest professions largely operate as they have for decades, and in some cases, centuries. While technology has changed some processes, far less has been done to create new value through experience-focused innovation.