Professional Services

When Making Technology Investments, Think Like a Designer

When Making Technology Investments, Think Like a Designer

In this age of technology, we are expected to do more with less. But technology for its own sake is not a saviour. What might be a boon for one organization, could be risky or even damaging for another. 

Consulting Firms Position Themselves in an Evolving Legal Landscape

Consulting Firms Position Themselves in an Evolving Legal Landscape

While most attention has been on the effects of disruptive technologies like AI and automation, a new threat to the legal status quo has been quietly evolving – the multidisciplinary professional service organization (MDP).

Lessons for Canada in ABA Report on Future of Legal Services

Lessons for Canada in ABA Report on Future of Legal Services

In 2013 the Canadian Bar Association (CBA) released its first report on the future of legal services in Canada. Last month, the American Bar Association (ABA) followed suit with its own report. What follows is a summary of key lessons and insights for Canada from the two-year long study.

Creating New Value in Traditional Industries

Creating New Value in Traditional Industries

Some of the world's oldest professions largely operate as they have for decades, and in some cases, centuries. While technology has changed some processes, far less has been done to create new value through experience-focused innovation.