Orchestrating seamless Care experiences for patients, Families & Providers

FROM engagement to action

Patient, caregiver, and community engagement is critical to an effective health system. While conversations and feedback are important, equally important is the ability to move those conversations from intent to reality. Through participatory design sessions, stakeholders come together to develop practical solutions to care delivery challenges.

Patient Defined Quality

Too often we define quality standards, and measure quality, using clinical metrics with limited input from those most impacted by quality - front-line care providers and patients. Co-designing and implementing quality improvement programs from the bottom-up ensures that healthcare standards are reflecting the right priorities.

implementation science meets design

Every health system presents its own challenges, and Canada's is no different. Developing or scaling initiatives, new or existing, digital or analog, depends on the unique characteristics of their implementation setting. Collaborative design sessions offer opportunities to identify potential barriers early on, resulting in local adaptations that work.

coordinating fragmented systems

Our population is living longer, and requires increasingly complex care. As such, coordination within and across the health system has become essential to reigning in costs, and keeping quality high. Multi-stakeholder design sessions offer opportunities to identify system inefficiencies that are resulting in fragmented healthcare experiences for everyone.

Who's Making Innovation Work

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