Service design & Innovation news from around the world.
"“I think most of my friends who are my vintage would agree that the most difficult thing is to get a multifaceted examination. All we can get is a cardiac guy going into our heart and arterial issues, a diabetes guy going into what our medications should be, and an internist worrying about our liver. To make a silly analogy to an automobile repair shop – you can go in for a spark plug or you can ask for a full tune up. What we need is a full tune up, because obviously most of us have something wrong, and probably more than one thing.”
The story of school reform in Newark has become a widely cited object lesson in how not to undertake a social change project. Even in the highly charged realm of education reform, the Newark initiative stands out for the high level of tension that it created. Instead of generating excitement among Newark residents about an opportunity to improve results for their kids, the reform plan that emerged from the 2010 announcement sparked a massive public outcry.
Have you heard of the term “young carer”? Chances are, you probably haven’t. Most people are not familiar with the term in Canada. But it isn’t just Canada; young carers are an invisible population worldwide and due to the lack of public awareness, their needs tend to go unrecognized.
Sylvia Braithwaite who works at a women's shelter in Toronto says an increasing number of people are sent from the hospital directly to their doors — most of whom were previously homeless. Braithwaite says her facility isn't equipped to look after people with open wounds or stage 4 cancer. And by her count, 15 of the 70 people at one of their facilities should currently be in hospital care.
Complaints about inappropriate or poorly planned discharges from Ontario hospitals are among the top areas of concern the province's new patient Ombudsman is monitoring, according to preliminary figures her office compiled for The Globe and Mail.
For years the medical profession has largely fumbled the question of what we should do when there’s nothing more we can do. A new wave of research sheds light on what patients want at the end of life, and who is — or isn’t — getting it.
Ontario’s system for connecting patients who want an assisted death with co-operative doctors is failing the grievously ill and putting pressure on physicians who want no part of the new law, according to health-care providers on both sides of the euthanasia divide.
Faced with the claim that AI and robots are poised to replace most of today’s workforce, most mainstream professionals — doctors, lawyers, accountants, and so on — believe they will emerge largely unscathed.
The federal government takes months — sometimes years — to make decisions, costing Canadians time and money when it comes to resolving tax disputes, the federal auditor general says.
Innovation within law firms means working directly with clients on introducing new practices, or marketing lawyers to clients on capabilities that go beyond their technical expertise.