Service design & Innovation news from around the world.
Ontario’s system for connecting patients who want an assisted death with co-operative doctors is failing the grievously ill and putting pressure on physicians who want no part of the new law, according to health-care providers on both sides of the euthanasia divide.
Faced with the claim that AI and robots are poised to replace most of today’s workforce, most mainstream professionals — doctors, lawyers, accountants, and so on — believe they will emerge largely unscathed.
The federal government takes months — sometimes years — to make decisions, costing Canadians time and money when it comes to resolving tax disputes, the federal auditor general says.
Innovation within law firms means working directly with clients on introducing new practices, or marketing lawyers to clients on capabilities that go beyond their technical expertise.
Among designers, law is not the considered the sexiest working field. The situation may soon change. Law offices are waking up to face legal design and the importance of reformulating their services.
As digital technology practices such as modular procurement and DevOps become widely adopted across government, the gap between IT and operations is closing and benefits from the new approach are becoming clearer each day. Now, government must take the next step: close the gap between citizen-specific needs and the process for designing, developing and deploying digital government.
A team from the University of Cambridge have launched Lawbot, an interactive tool that can consult people on their legal situations.
Legal professionals must think of new ways to offer their services or they will risk being made inadequate in years to come, according to a former corporate lawyer turned TV host.
Speaking on a recent episode of The Lawyers Weekly Show, PwC legal partner Natalie Kurdian (pictured) chatted about the difference between traditional law firms and the services offered by the big four accounting firms following their expansion into other areas of work. “I’d say [law firms] definitely have full service in terms of the legal aspects,” Ms Kurdian said.
Fresh thinking from outside the legal sector will be needed to drive the next wave of growth in law firms. One approach that a growing number of corporates are using to drive innovation is design thinking. Today, most law firms are not yet set up to do this well, and examples of best practice in the sector are not easy to find.