"“I think most of my friends who are my vintage would agree that the most difficult thing is to get a multifaceted examination. All we can get is a cardiac guy going into our heart and arterial issues, a diabetes guy going into what our medications should be, and an internist worrying about our liver. To make a silly analogy to an automobile repair shop – you can go in for a spark plug or you can ask for a full tune up. What we need is a full tune up, because obviously most of us have something wrong, and probably more than one thing.”
The story of school reform in Newark has become a widely cited object lesson in how not to undertake a social change project. Even in the highly charged realm of education reform, the Newark initiative stands out for the high level of tension that it created. Instead of generating excitement among Newark residents about an opportunity to improve results for their kids, the reform plan that emerged from the 2010 announcement sparked a massive public outcry.
Have you heard of the term “young carer”? Chances are, you probably haven’t. Most people are not familiar with the term in Canada. But it isn’t just Canada; young carers are an invisible population worldwide and due to the lack of public awareness, their needs tend to go unrecognized.
Sylvia Braithwaite who works at a women's shelter in Toronto says an increasing number of people are sent from the hospital directly to their doors — most of whom were previously homeless. Braithwaite says her facility isn't equipped to look after people with open wounds or stage 4 cancer. And by her count, 15 of the 70 people at one of their facilities should currently be in hospital care.
Complaints about inappropriate or poorly planned discharges from Ontario hospitals are among the top areas of concern the province's new patient Ombudsman is monitoring, according to preliminary figures her office compiled for The Globe and Mail.
For years the medical profession has largely fumbled the question of what we should do when there’s nothing more we can do. A new wave of research sheds light on what patients want at the end of life, and who is — or isn’t — getting it.
Ontario’s system for connecting patients who want an assisted death with co-operative doctors is failing the grievously ill and putting pressure on physicians who want no part of the new law, according to health-care providers on both sides of the euthanasia divide.
Faced with the claim that AI and robots are poised to replace most of today’s workforce, most mainstream professionals — doctors, lawyers, accountants, and so on — believe they will emerge largely unscathed.
The federal government takes months — sometimes years — to make decisions, costing Canadians time and money when it comes to resolving tax disputes, the federal auditor general says.
Innovation within law firms means working directly with clients on introducing new practices, or marketing lawyers to clients on capabilities that go beyond their technical expertise.
Among designers, law is not the considered the sexiest working field. The situation may soon change. Law offices are waking up to face legal design and the importance of reformulating their services.
As digital technology practices such as modular procurement and DevOps become widely adopted across government, the gap between IT and operations is closing and benefits from the new approach are becoming clearer each day. Now, government must take the next step: close the gap between citizen-specific needs and the process for designing, developing and deploying digital government.
A team from the University of Cambridge have launched Lawbot, an interactive tool that can consult people on their legal situations.
Legal professionals must think of new ways to offer their services or they will risk being made inadequate in years to come, according to a former corporate lawyer turned TV host.
Speaking on a recent episode of The Lawyers Weekly Show, PwC legal partner Natalie Kurdian (pictured) chatted about the difference between traditional law firms and the services offered by the big four accounting firms following their expansion into other areas of work. “I’d say [law firms] definitely have full service in terms of the legal aspects,” Ms Kurdian said.
Fresh thinking from outside the legal sector will be needed to drive the next wave of growth in law firms. One approach that a growing number of corporates are using to drive innovation is design thinking. Today, most law firms are not yet set up to do this well, and examples of best practice in the sector are not easy to find.
Law firms, despite the entrenched conservative culture in which they operate, are beginning to adopt the kind of iterative thinking that has been so successful for design firms and, increasingly, technology companies. One such process is called “design thinking” — also known as “human-centred design” — an approach that, at its core, is about structured problem-solving with a design flair.
Evidence institutions, which can exist within or outside government, possess the technical expertise to review and produce robust policy research, and have the attention of the public and policy-makers. Long the norm in areas such as healthcare, evidence institutions are now popping up in many other policy areas, in response to demand for better evidence to guide decision-making.
Change management by design, or design thinking, may sound like a complicated business school theory but, in fact, many businesses tackle it every day. The application of it for in-house legal departments and law firms can be transformative, but it requires a serious desire to look at how things are currently being done and an equal desire to actually make change.
We care about data because we want to be able to predict things. Every organization in law needs a data strategy. You need to capture, clean, regularize data to support a wide range of tasks,” said Katz. “As you collect data, you find that there’s steps in the process that you haven’t reflected on. You can’t say how great your services are with no real measure of what you’ve actually accomplished.