Introduction to Innovation Through Design

Traditional approaches to innovation are largely a product of a manufacturing mindset - a hangover from our industrial past. This is a brief introduction to how service design can offer organizations a toolset for creating better service experiences through holistic, cross-departmental, co-created solutions.

Nudging for Care: Applications of Behaviour Design in Community Support Settings

Behavioural science has become an increasingly popular policy tool. In Canada, labs have been set up across provincial and federal jurisdictions to help government better design and implement social programs. This session will introduce participants to the practical applications of nudging, and how it can be used to improve access to, and delivery of, vital care services in Canadian community settings.