Messy problems can defy categorization, Here's How We Can Help.
 

INNOVATION


 

Sometimes the old way of doing things won’t cut it.

The world as we know it is changing. Huddle works with you to identify where new opportunities lie, and how your organization can reposition its self to take advantage of them. New business models, new services, and new markets are just a few of the ways you can create new sources of value for everyone.


PROCESS IMPROVEMENT


DON'T UNDERESTIMATE THE POWER OF INCREMENTAL CHANGE.

Innovation isn't always the answer. Huddle analyzes service processes and their impact on the service experience to help you better deliver services that meet the needs and expectations of those who use them, and those who deliver them. 


EXPERIENCE

WE'RE ONLY AS GOOD AS THE EXPERIENCES WE CREATE.

Efficiency and results aren’t the only indicators of success. In fact, you can achieve a favourable service outcome, and still fall short of expectations. Huddle works with you to identify where gaps in service experiences compromise your brand, and then co-creates solutions with the input of your service users and providers. 


BEHAVIOUR CHANGE

WHEN PEOPLE ARE THEIR OWN WORST ENEMY. 

Because a service requires the participation of a user in its delivery, getting service users to act in their own best interests is important to everyone. Unfortunately, research from the behavioural sciences show us that we humans don’t always act rationally. Huddle works to identify where behavioural challenges are compromising service experiences, and then develops interventions to counteract the forces that cause them.