The Service Innovation Capabilities Test
To meet the new demands presented by ever-evolving technology and globalization, organizations will need to innovate. But what makes some organizations more innovative than others?
In two papers, Lynch & Blommerde (2014) and Stuart G. Bailey’s (2014) outlined five dimensions of service innovation capability (SIC):
- Strategizing Capability
- Knowledge Management Capability
- Networking Capability
- Customer Involvement Capability
- Retention Capability
Answer the following 23 questions for a customized report on your own organization's innovation capabilities.
This test should take between 3 and 5 minutes to complete.