The top drawer of our toolbox.

Service design methods are diverse, and applied at different stages of the innovation process based on your unique organizational culture and needs. Here are a few of our favourites. Click to learn more.


Sales & CRM
HR Systems
Social, Web & Content


Mobile Ethnography
Contextual Inquiry
The Love/Breakup Letter
Diary Studies

Mapping & Visualization

Affinity Diagramming
Service Blueprints
Service Journey Maps
Scenario Mapping

Prototyping & Testing

Parallell Prototyping
Desirability Testing
Cognitive Walkthrough
Stakeholder Walkthrough